Fiber To The Home Internet Service | Instant Fiber | Ibadan | Nigeria
FAQ
Installation days vary depending on your location and it ranges from 5 days to 7 days. Once we know your location, we will run a feasibility check and give you a more accurate estimate. To learn more, please contact our sales team
- Instant Fiber Broadband has flexible data plans at affordable prices for both residential and business plans. To learn more, please contact us on the following channels:
- Calls: 08060202711
- Email: sales@instantfiber.com.ng.
Please note that all service plans have 30 days validity period. This implies your subscription will expire at the end of every 30 days.
We have plans of 40 Mbps, 55 Mbps, 70 Mbps, 100 Mbps, 120 Mbps, 150 Mbps Download speeds can go up to the maximum of the plan during off-peak periods and a minimum of 20 Mbps during peak hours.
Note that this is NOT a dedicated service
You may contact us on the following channels:
- Calls: 08060202711
- Email: sales@instantfiber.com.ng.
In Nigeria, we do not yet have the same underground infrastructure as in more developed countries. Our fiber cables are sometimes exposed to risks such as gas explosions, accidents, theft, and other hazards. These incidents can occasionally result in a fiber cut and service interruptions.
We have multiple backup channels in place so that if one fails, others can sustain the service. Our technical team is continuously working to improve these backups to ensure better resilience and higher uptime.
Internet speeds can vary depending on network usage patterns. During peak periods, times when many customers are online at the same time, speeds may be slightly lower than your subscribed plan due to network demand. For example, a 40 Mbps plan might show 20 Mbps during peak hours, but speeds will return to normal when the network load decreases.
Your subscribed speed is the maximum speed available under optimal conditions. Actual speeds can vary due to peak usage times, device capability, network congestion, and environmental factors.
Our team begins troubleshooting as soon as we detect or are informed of an issue. We prioritise urgent faults and aim to resolve service interruptions as quickly as possible, often within hours depending on the cause.
You will receive an invoice email with payment instructions towards your subscription expiry date.
You may also download our mobile application from the app store to manage your internet service.
Kindly email us for access to the android app but the iOS is available on the AppStore.
Please take note of following in resolving issues relating to red light showing on your modem:
- Modem should be suspended where children/housekeeper will not be able to touch or tampered with.
- Please ensure all cables are properly connected on the ONU
- If you notice any red light blinking on the modem, please restart the modem from the power source for about 5 seconds
- If red light blinking persists, please contact our customer service for quick resolution.
- Please check if your data has been exhausted or expired.
- If subscription is still active and unable to connect, confirm that the light indicators on the ONU are on,
Please check for red light on LOS or PON light blinking and ensure all cables are properly connected on the ONU.
If problem persists, please contact our customer service for quick resolution.
You will receive an invoice email with payment instructions towards your subscription expiry date.
If equipment is damaged due to customer negligence, the customer will be responsible for the replacement cost. However, if the damage results from a technical fault with the modem, Instant Fiber will take full responsibility.
No. Our service is reliable and supported by multiple backup channels to minimise disruptions. Even when one channel is down, others take over to keep you connected, although speeds may temporarily be reduced until the main channel is restored.
Given the infrastructure challenges in Nigeria, we currently guarantee an uptime of 92%. However, our team is working hard towards achieving 100% uptime.
We recommend keeping a backup internet option such as LTE or 5G router or mobile data loaded on your phone. This will help you remain connected while we work on restoring service.
No. Instant Fiber does not throttle or slow down your internet connection. Any speed variations are a result of network conditions or external factors outside our control.
You can contact our customer support team via phone, or email. Please include a description of the issue, and any troubleshooting steps you’ve already tried.
Yes. You can request a plan change at any time. Upgrades are usually processed within 24 hours, while downgrades may take effect in your next billing cycle.